2015
Oliveira, A.; Portela, F.; Machado, J.; Abelha, A.; Neves, J. M.; Vaz, S.; Silva, A.; Santos, M. F.
Towards an ontology for health complaints management Proceedings Article
Em: A., Aveiro D. Dietz J. Fred (Ed.): pp. 174-181, SciTePress, 2015, ISBN: 9789897581588, (cited By 4; Conference of 7th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management, IC3K 2015 ; Conference Date: 12 November 2015 Through 14 November 2015; Conference Code:117182).
Resumo | Links | BibTeX | Etiquetas: Health care; Information systems; Knowledge engineering; Knowledge management, Healthcare institutions; Portugal; Technical efforts; Whole process, Ontology
@inproceedings{Oliveira2015174,
title = {Towards an ontology for health complaints management},
author = {A. Oliveira and F. Portela and J. Machado and A. Abelha and J. M. Neves and S. Vaz and A. Silva and M. F. Santos},
editor = {Aveiro D. Dietz J. Fred A.},
url = {https://www.scopus.com/inward/record.uri?eid=2-s2.0-84960946193&doi=10.5220%2f0005594901740181&partnerID=40&md5=413b8b201fc0fa3882fad7e7a695fa50},
doi = {10.5220/0005594901740181},
isbn = {9789897581588},
year = {2015},
date = {2015-01-01},
journal = {IC3K 2015 - Proceedings of the 7th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management},
volume = {3},
pages = {174-181},
publisher = {SciTePress},
abstract = {The dissatisfaction of healthcare institutions users has increased in Portugal in the recent years. This fact can be seen through the increase of complaints that the entity responsible in this country has been receiving lately. More and more technical efforts has been done to understand and analyse this tendency. In this paper the authors are proposing an ontology about the whole process of complaints management from healthcare institutions. All the work was developed after analysing the entire process and the data collected by the entity responsible with this matter in Portugal. The ontology developed can show the main concepts involved in the process and the relationship between them. As main ontology entities are person, document, measure and status. © 2015 by SCITEPRESS - Science and Technology Publications, Lda. All rights reserved.},
note = {cited By 4; Conference of 7th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management, IC3K 2015 ; Conference Date: 12 November 2015 Through 14 November 2015; Conference Code:117182},
keywords = {Health care; Information systems; Knowledge engineering; Knowledge management, Healthcare institutions; Portugal; Technical efforts; Whole process, Ontology},
pubstate = {published},
tppubtype = {inproceedings}
}
The dissatisfaction of healthcare institutions users has increased in Portugal in the recent years. This fact can be seen through the increase of complaints that the entity responsible in this country has been receiving lately. More and more technical efforts has been done to understand and analyse this tendency. In this paper the authors are proposing an ontology about the whole process of complaints management from healthcare institutions. All the work was developed after analysing the entire process and the data collected by the entity responsible with this matter in Portugal. The ontology developed can show the main concepts involved in the process and the relationship between them. As main ontology entities are person, document, measure and status. © 2015 by SCITEPRESS - Science and Technology Publications, Lda. All rights reserved.